Shipping policy

Shipping Policy

At Jay With Love, every order is carefully packaged and sent with care — from our hands to yours. We want your experience to feel as special as the pieces you choose.

Processing Time

All orders are lovingly prepared and shipped within 5-10 business days unless otherwise noted.

Some custom or personalized pieces may take a little longer, as each one is made with extra care and attention.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and selected delivery method.
You’ll receive a tracking number as soon as your order is on its way, so you can follow its journey home.

Shipping Insurance

Every order from Jay With Love is shipped with full insurance coverage for your peace of mind.

If your package is lost, stolen, or arrives damaged, we’ll work closely with you and the carrier to make it right.

Delivery Issues

Please double-check your shipping details before placing your order — we’re unable to replace or refund packages sent to incorrect addresses.
If your package appears delayed or missing, reach out to us at info@jaywithlove.com, and we’ll help you file a claim or track it down.

International Shipping

We’re happy to ship worldwide! Please note that international customers are responsible for any customs duties, taxes, or import fees.